Offline during service? You know within 10 minutes, not at closing time
A tablet that switches off, a pause left on after the lunch rush, different opening hours on one platform: your restaurant disappears from Uber Eats, Deliveroo, Just Eat or Glovo and nobody in the kitchen notices. During your opening hours, Pepprio checks six times an hour that you are visible everywhere; at the slightest outage your phone rings and one button brings you back online.
Monitoring
Six checks an hour, on each of your platforms
During your usual hours, Pepprio checks your restaurant's status on each connected platform: open, paused, closed or tablet unreachable. Outside your hours, no pointless alerts: a restaurant closed at 3 pm because you close at 3 pm will not wake you up.
Diagnosis
The cause, not just the symptom
Tablet off or without network, pause turned on and never lifted, platform hours that no longer match yours, stock-outs that emptied the menu: the alert tells you why you are offline and since when. Since opening hours are managed in Pepprio and pushed to every platform, the mismatch is fixed at the source.
Restart
Back online in one click, from your phone
From the notification, one button restarts the restaurant on the platform concerned. On higher plans, Pepprio can also restart it automatically following rules you set. Every closure is logged with its duration and an estimate of the sales at stake, so you see the real cost of outages.
ما الذي يتغير عمليًا
- 10 min
between two checks during your service
- 1 click
to put the restaurant back online from the alert
- 4
platforms monitored: Uber Eats, Deliveroo, Just Eat, Glovo
كيف يعمل
- 01
Your reference hours
You enter your opening hours once in Pepprio; they are pushed to every platform and used as the reference for monitoring.
- 02
Checks during service
Six times an hour during those hours, Pepprio checks the status of each platform and each tablet.
- 03
Alert with the cause
Notification on your phone and in the app: platform, closing time, likely cause and the orders you usually get at that time.
- 04
Restart and report
One button puts you back online (or Pepprio does it following your rules), and the monthly report shows minutes lost per platform and location.
ما المضمَّن
- Your online presence checked six times an hour during your opening hours
- Uber Eats, Deliveroo, Just Eat and Glovo
- Phone notification (Pepprio app) and dashboard alert
- Detected cause: tablet off, forgotten pause, mismatched hours, empty menu
- Back-online button right inside the alert
- Automatic restart following your rules (higher plans)
- Closure history and estimated sales at stake
- Multi-location view: the most urgent site first
- Included in every plan, from €39/month
أسئلة شائعة
Why does my restaurant go offline on Uber Eats or Deliveroo during service?
The most common causes are a tablet that is off or disconnected, a pause turned on during the rush and never lifted, opening hours that differ between platforms, or repeated rejected orders that trigger an automatic pause. Pepprio detects these situations and tells you which one is to blame.
How often does Pepprio check that I am open?
Every 10 minutes during your opening hours, on each connected platform. Outside your hours, no alert is sent.
How do I restart my restaurant?
From the notification or the dashboard, one button puts the restaurant back online on the platform concerned. If you wish, Pepprio can do it automatically following rules agreed with you.
Is it included in my subscription?
Yes, the closed-store alert is included in every Pepprio plan, from Plat du Jour at €39/month, with no paid add-on.
How much does an unnoticed closure cost?
One hour offline on a Friday evening often means 10 to 20 lost orders for a busy delivery restaurant, not counting the effect on your ranking in the app. Pepprio's report estimates this amount for each outage.
